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Frequently Asked Questions
Please see below for answers to common questions from customers
Ingredients & Formulation
Where are your products made?
Every product is handcrafted in New York City.
Are your products vegan and cruelty-free?
Yes. ORGANIC TERRA CO.® is 100% vegan, cruelty-free, and Leaping Bunny certified. We never test on animals at any stage of production.
Are your products safe for sensitive skin?
Yes. Every product is Board-Certified Dermatologist & Pediatrician Tested and formulated without common irritants. Slight natural variation in color, scent, or texture is normal — it reflects the integrity of true botanical formulations.
Are your products truly natural?
Yes. Every ORGANIC TERRA CO.® formula is made with certified organic botanicals sourced from trusted, ethical suppliers, including women's cooperatives in Ghana. We never use synthetic fillers, synthetic scents, or harsh preservatives. What you put on your body should be as clean as what you put in it.
Shipping & Returns
How much is shipping?
Standard shipping is $12.00 for orders under $65, with delivery in approximately 3–4 business days. All orders over $65 ship free within the United States via Economy shipping (5–8 business days). Once your order ships, you'll receive a tracking confirmation by email.
How long does shipping take?
Orders are carefully hand-packed in our New York City studio within 1–3 business days. Standard shipping delivers in 3–4 business days. Free Economy shipping delivers in 5–8 business days.
What is your return policy?
Because our formulations are natural, handcrafted, and preservative-free, we are unable to accept returns or exchanges once an order has shipped. This ensures every product you receive is fresh, untouched, and uncompromised. If your order arrives damaged or incorrect, contact us within 7 days of delivery at support@organicterraco.com. Please note that natural softening or melting of our botanical butters from heat in transit is not considered a defect — see our Refund Policy for details. We will promptly offer a replacement, refund, or store credit.
Do you ship internationally?
We currently ship within the United States only.
Products & Bundles
What comes inside a bundle?
Every bundle arrives in a custom gift box with your choice of products. Each bundle is yours to customize — select the combination that works for your skin, your routine, and your life. As our thank-you, we include a dried-botanical lavender sachet. Because we believe every detail should serve both you and the planet. No paper cards. Ever.
How long do your products last?
Our products are made without synthetic preservatives. For best results, use within 12 months of opening and store in a cool, dry place away from direct sunlight.
Contact
We're here for you. Email us at support@organicterraco.com and we will respond within 1–2 business days.